Meet Relay Assist AI Agent, Your Smart Receptionist for 24/7 Call Coverage
Relay Assist AI Agent handles routine questions, qualifies callers, routes calls to the right place, and schedules appointments day or night. When a caller needs human expertise, Relay transfers the call with the details already captured so your team can pick up smoothly and help faster.
Positioning: Meet Relay Assist AI Agent, the smart receptionist that handles routine questions and call routing so your team can focus on what they do best. Relay answers FAQs, qualifies leads, and schedules appointments 24/7. When a caller needs human expertise, Relay transfers them to your staff with context. AI handles the routine. Humans handle the complex.
Your Team Should Not Be Answering the Same Questions All Day
Most organizations do not have a call volume problem. They have a workflow problem. The phone interrupts everything and the same questions repeat all day.
Routine calls steal time
Hours, directions, status checks, appointment requests, and basic policy questions consume staff time that should be spent on real work.
After-hours calls become lost opportunities
Voicemail feels like a dead end. Callers hang up, try a competitor, or call back frustrated later.
Hiring does not solve coverage
A receptionist adds cost and still does not cover nights, weekends, holidays, lunch, and busy spikes.
Relay AI Agent Is Your Affordable 24/7 Smart Receptionist
Relay works alongside your team, not instead of them. It answers what it can, collects details, and hands off what requires expertise.
Answers FAQs instantly
Business hours, locations, services, pricing basics, and common questions trained for your organization.
Qualifies and routes calls
Relay identifies intent, gathers the right details, and routes to the correct person with context before the transfer.
Schedules and captures leads
Relay can guide appointment requests, capture lead details, and notify your team so nothing slips through the cracks.
Higher answer rates
More calls handled live, fewer callers pushed to voicemail.
Better handoffs
Transfers that include context, not guesswork.
Actionable analytics
See what callers ask for and where volume spikes.
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The Relay Team Model: AI + Humans, With Smooth Handoffs
Great service comes from clarity and clean handoffs. Relay does the first work and your team steps in when expertise is required.
Why “AI Agent” in the Name Matters
Clear expectations reduce frustration. Callers know they are speaking with an AI agent and they know a human is available when needed.
It sets clear expectations
Callers understand the experience right away, which reduces confusion and increases trust.
It differentiates from IVR and voicemail
Relay is conversational and contextual. It is not a menu tree, not a recorded mailbox, and not a dead-end script.
It supports your staff
Relay handles routine work so your people can focus on complex needs, sales conversations, and high-value service.
Built for Real Operations, Not Demos
Relay AI Agent is designed to be trained, measured, improved, and operated like a real business tool.
Smart call routing and escalation
Relay routes based on intent, department, availability rules, and priority signals.
Custom knowledge base and training
Train Relay on your services, policies, pricing basics, and process rules. Updates are fast and controlled.
Multilingual support
Serve callers in English, Spanish, and many additional languages with automatic language switching.
Professional message taking
Relay captures name, number, reason, urgency, and preferred callback timing, then notifies your team.
Call analytics and insights
See top call reasons, peak times, transfer rates, and what callers ask most often so you can improve operations.
Works with your existing phone service
No new numbers required. Relay can be deployed as part of your Carolina Digital Phone solution.
Relay AI Agent Works Across Every Sector
The goal is simple: callers get help faster and your team spends more time on meaningful work.
Growing businesses
Relay handles overflow, qualifies leads, answers FAQs, and captures after-hours opportunities.
Schools and education
Relay reduces front office interruptions by handling routine questions and routing urgent calls appropriately.
Government and public services
Relay supports high-volume citizen calls with better routing, better answers, and fewer repeated questions.
The ROI Is Not Just Cost, It Is Coverage and Speed
Relay reduces missed calls, shortens response time, and takes routine call work off skilled staff.
Receptionist coverage is limited
Business hours only. Lunch breaks, vacations, sick days, and overflow still push callers to voicemail.
Relay works 24/7/365
Night calls, weekend calls, and holiday calls still get answered, routed, or captured with detail.
Staff time becomes higher value
Less interruption means better focus, fewer mistakes, and more time for real service and revenue work.
Full-time receptionist: $35,000–$45,000 per year plus benefits, plus limited coverage.
Relay Assist AI Agent: predictable monthly cost, 24/7 coverage, and clean handoffs to humans when needed.
Honest AI and Clear Expectations
Relay is designed to be helpful, not confusing. It introduces itself, it stays within limits, and it gets a human involved when needed.
Relay introduces itself
Callers know they are speaking to an AI agent. That openness prevents misunderstandings.
Relay knows its limits
If Relay is not certain, it says so, captures details, and routes to the right person.
Humans are always available
Callers can request a human at any time, and Relay can transfer immediately based on your rules.
Get Relay Running in Days, Not Weeks
We keep rollout practical. We start with your real call reasons, build a knowledge base, and launch with measurable improvements.
Common Questions About Relay AI Agent
Clear answers for how Relay works, what it costs, and how it fits into real-world call handling.
How much does Relay Assist AI Agent cost?
Pricing depends on call volume, complexity, and your training needs. In most cases, Relay costs far less than hiring staff and it provides coverage around the clock. Call us and we will recommend a practical starting point.
Will callers know they are speaking to AI?
Yes. Relay introduces itself as an AI agent immediately. That clarity improves trust and keeps the experience simple and predictable.
What happens when Relay does not know the answer?
Relay will say it is not certain, then it will either take a detailed message or transfer the caller to a person with the context already gathered.
Can callers always reach a human?
Yes. Callers can request a human at any time. You can also define VIP rules that route specific callers directly to your staff.
Do we need to change our phone number?
No. Relay is designed to work with your existing numbers and call flows. Your customers keep calling the same number they always have.
How long does setup take?
Most organizations can be launched in a few business days once we complete discovery and finalize routing rules and knowledge base content.
Ready to add 24/7 call coverage without adding payroll?
Relay AI Agent handles the routine so your team can focus on what matters most.
Helpful Background on AI in Call Handling
If you want third-party context on how voice automation and AI are changing customer service, these resources are a good starting point.
Customer service automation trends
See how organizations are using automation to answer routine questions and reduce call load.
Cloud communications basics
Why voice, messaging, and mobility have moved to cloud platforms across sectors.
Modern service expectations
Why faster answers and better routing reduce frustration and improve outcomes.